We asked our clients to reflect on their experience working and winning with Shopify (and us).
Phil started Birkenstock Hahndorf as a side business in 2003 while working his day job as an Administration Officer in Adelaide.
It was something he always wanted – run a family business and use his entrepreneurial skills towards a business he was passionate about.
After a year of fairly uninspiring results online, he realised it was time to seek professional advice to take the store to the next level.
Kate Brown founded Henley & Co in 2017 with a mission to provide lucky pooches and their owners with a heavenly collection of dog beds and accessories.
“I’m not very tech savvy,” Kate laughs. “I’m just completely computer illiterate. I had this sort of vision with Shopify, that everything would be fairly easy to set up. But despite all that, we just ran into a lot of problems.”
“Online retail is quite visual, and the way I had set [the website] up, it just wasn’t working that way. It was not user-friendly,” she said. “And I think we might’ve lost a lot of business because people got frustrated not finding what they wanted.”
As the business development manager at Balsa Central, Peter has been involved in managing wholesale and distributor sales across Australia.
At heart, he is passionate about teaching and designing hands-on learning courses for students.
But he often found himself caught up between finding time to create more educational resources and developing the business through marketing and sales.