FAQ

We love building online stores on the Shopify platform.

The cost of an e-commerce store or website varies depending on the complexity of the project. 

The majority of our projects start at around $4,995 plus GST.

The time it takes to produce a website or store depends on the size and complexity of your site. 

A typical project takes 6 weeks from beginning to end but we can fast-track it if you’re in a hurry!

Typically, we don’t write or input any text copy unless specified in the original estimate. 

Saying that, we offer website content and blog packages via Hope Gigs.

Yes! 

Our team of fantastic graphic designers can design the perfect logo to reflect your brand. 

Logos typically start from $750.

Yes, it will. Considering that 40% + of traffic to your site will be from a mobile… a responsive or native design is the only way to go.

Testing popular small-screen devices is essential to make sure that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:

• iOS: Safari and Google Chrome (latest versions)
• Android: Browser and Google Chrome (latest versions).

We don’t currently test Blackberry OS or Blackberry QNX, Opera Mobile, Symbian or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.

Visit browsehappy.com for the latest versions.

Browser testing no longer means attempting to make a website or store look the same in browsers of different capabilities or on devices with different size screens.

It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple.

Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), and Mozilla Firefox

Visit browsehappy.com for the latest versions.

At this time, Turbo is not available for purchase in the Shopify Theme Store and Out of the Sandbox have no plans to make it available there.

Turbo is targeted at larger shops and Shopify Plus clients. The Shopify Theme Store does not cater to this market and is no longer permitting theme developers to submit themes in this area.

Although you can't purchase Turbo via the Shopify Theme Store, please consider these points:

* The same design and development team who created the themes Out of the Sandbox offers in the theme store created Turbo. 

* The same quality control, best practices and coding methodology has been invested in developing Turbo.

* Turbo meets and exceeds Shopify's own published requirements for themes to be sold in the theme store. 

* Turbo is offered with a 14-day money back guarantee (subject to certain terms and conditions).

* Turbo offers more advanced features and speed enhancements than most themes in the theme store.

To purchase Turbo, please visit the Out of the Sandbox store.

Yes, we love training our clients to use their new or existing website.

Shopify offer 24/7 support to help you once your store is launched. We also offer VIP support via our Growth Program.

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. 

The higher up the results you are the more traffic (and customers) you’re likely to get. 

There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. 

Focus on well written, keyword rich and appropriate content is the key.

A domain name is your address on the internet. Typically this would be something like yourcompany.com.au.

Yes, you will need one for your website or store… we can help you register and set this up.

A Content Management System (CMS) is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. 

A CMS allows you to edit and add pages, images, products or blog entries to your website. 

No additional software is required – all you need is a web browser and an internet connection.