Hope Factory FAQs

Answers to some common questions

Do you build e-commerce websites?

We love building online stores on the Shopify platform.

How much does a website or store cost?

The cost of an e-commerce store or website varies depending on the complexity of the project. The majority of our projects start at around $4,995 plus GST.


How long does it take to design and build a website?

The time it takes to produce a website or store depends on the size and complexity of your site. A typical project takes 6 weeks from beginning to end but we can fast-track it if you’re in a hurry!


Will you write or input the content for my site?

Typically, we don’t write or input any text copy unless specified in the original estimate. Saying that, we offer website content and blog packages via our small tasks portal - Hope Gigs.

Can you help me with social media and email marketing?

We sure can - take a look at our Hope Gigs to find out more.


Can you design logos?

Yes! Our team of fantastic graphic designers can design the perfect logo to reflect your brand. Logos typically start from $750.


Will my website work on mobile devices?

Yes, it will. Considering that 40% + of traffic to your site will be from a mobile… a responsive or native design is the only way to go.

What mobile browsers do you test on?

Testing popular small-screen devices is essential to make sure that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:

• iOS: Safari and Google Chrome (latest versions)
• Android: Browser and Google Chrome (latest versions).

We don’t currently test Blackberry OS or Blackberry QNX, Opera Mobile, Symbian or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.

Visit browsehappy.com for the latest versions. 


What browsers do you test on? 

Browser testing no longer means attempting to make a website or store look the same in browsers of different capabilities or on devices with different size screens. 

It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple.

Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), and Mozilla Firefox 

Visit browsehappy.com for the latest versions. 


Do you provide training?

Yes, we love training our clients to use their new or existing website.


Once the site is built if we have problems who will help us?

We would love to set up a support arrangement with you so that we can help you with any maintenance issues or marketing campaigns.


What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get. There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.


Can you help with WordPress hosting?

Yes! We can help set-up WordPress dedicated hosting with WP Engine who are the best in the business when it comes to security, reliability and support.


What is a domain name and will I need one?

A domain name is your address on the internet. Typically this would be something like yourcompany.com.au. 

Yes, you will… we can help you register and set this up.


What is a Content Management System?

A Content Management System (CMS) is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.


What are your terms of use?

By using this website, you are agreeing to accept and comply with the terms and conditions detailed in this article.

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