Want to grow your Shopify store? 💥Book a FREE canvas session

This section doesn’t currently include any content. Add content to this section using the sidebar.

Image caption appears here

Add your deal, information or promotional text

FAQ

Shopify Projects

Hiring a Shopify designer could certainly take your business to the next level. If you are thinking about your business in the long term, hiring a Shopify expert will help you avoid making many common store design mistakes while you're busy getting your online store off the ground. Our team of Shopify designershave deep knowledge of the principles of ecommerce and store design and a successful track record creating highly converting Shopify stores.

Absolutely! We can help you with full or partial Shopify theme customisation services. Based on our experience building more than 320+ Shopify stores we'll help you select the best premium theme for your business needs and turn your theme into a personalised shopping experienceto delight your customers.

After build and launch, Shopify is designed to be easy to use for business owners without requiring any specific technical knowledge. You can add pages, update products, install plugins, manage inventory and process orders, all using the in-built tools. There are lots of helpful resources and videos available to step you through each function.

The Hope Factory provides training with all our website builds and are also here for ongoing supportas needed. Shopify is cloud-based and hosted, so you can operate your store from anywhere with internet access.

As with any web development and design project, timeframes will vary according to complexity, client readiness, budgets, feedback and content development requirements. For example, migrating an existing store with all the information ready to go will be much faster than starting a new product or business from scratch. However, typically the bulk of our Shopify development projects will take approximately 8 – 10 weeks from beginning to end.

Get in touch with us and we can give you an indication of timelines based on your requirements.

If you're not happy after a project review please let your project manager/developer know. They are always open to feedback and want to ensure that you're super happy with the progress of the project. If, after speaking with the project manager/developer to make adjustments, you’re still not fully satisfied, please send us an email via support@thehopefactory.com or call +61 3 8400 3078 and ask to speak to Raksha.

Our team are super efficient with their work, but we understand some projects might require a bit more time. If you feel like yours is taking longer than expected, please share your concerns with your project manager/developer. They are always open to feedback and want to ensure that you're super happy with the progress of the project. If, after speaking with the project manager/developer to make adjustments, you’re still not fully satisfied, please send us an email via support@thehopefactory.com or call +61 3 8400 3078 and ask to speak to Raksha.

Definitely! We can help you update your theme to the latest version or switch to another theme to benefit from extra functionality. Our team of Shopify experts will advise you on the best themes available to match your specific industry and business requirements.

Shopify Plus Projects

Powering 1.7 million small and medium ecommerce sites across 175 countries, Shopify is ideal for small and medium ecommerce business owners,with hundreds of built-in features, and tons of apps for multi-channel selling. 

Upgrading to Shopify Plus is perfect for businesses who are dealing with rapid growth, high sales volumes, multi-platform or international sales, complex processes and multiple wholesale relationships.

It can also be ideal for established traditional retailers moving online, businesses that are struggling to keep up with the latest ecommerce technology, and etailers who have outgrown other ecommerce platforms.

Shopify Plus is a supercharged version of Shopify with exclusive features and tools for fast growing brands that have scaled quickly, or are preparing to, and require a future-proof solution that supports their businesses. 

In addition to everything you’d expect in a world-class ecommerce store, Shopify Plus includes:

- International ecommerce - multiple currencies and regions

- Omnichannel commerce - integrate with social media and marketplaces

- Headless commerce - for full creative control

- Campaigns and flash sales - automate and schedule campaigns

- Retail and point of sale - sell online and off

- Wholesale ecommerce - self-serve wholesale system with custom pricing

- B2B ecommerce - account-based selling and API access

- Automation - suite of automated tools to streamline repetitive tasks

- Shipping - local and international shipping and logistics integration

- Payments - advance payment processing

- Integrate systems - plug into the business tools you already use

Browse all the features atshopify.com/plus 

Shopify Plus delivers all the enterprise power you need to manage your business, without the weight and cost of legacy enterprise software. For a transparent investment of USD$2,000 per month, with variable fee options available for higher volume businesses, Shopify Plus includes the full suite of features and support, and is trusted by over 10,000 of the world’s leading brands. Shopify Plus starts as a 1-year agreement and moves month-to-month after the first year.

To see all the inclusions and details, head to shopify.com/plus/pricing.

There are many Australian brands on Shopify Plus from electronics and fashion to bedding and consumer goods. Some examples are listed below:  

JB Hi-Fi 

Jenny Craig

Jo Mercer 

Who Gives A Crap

Koala

Robert Gordon

Kookai

Related:Discover more Australian brands using Shopify Plus: 12 of the Best Shopify Plus Stores in Australia

Combining world-class industry and platform expertise, official Shopify Plus Partners are curated for their technical expertise, specialise in solutions for high-growth businesses and can help migrate, build, integrate and grow your business.

We’re very proud (as one of only a handful of agencies in Australia) to have been selected to become an official Partner. You can view our profile and learn more about Partners in the Shopify Plus Partner section

We invite you to read our case studies to see what our clients have to say and browse our 183+ verified 5-star Shopify reviews.

Yes, our team of Shopify designers and developers are in-house and specialise exclusively in Shopify and Shopify Plus. We invest ongoing training and research so our expert designers are up to date with the latest trends in ecommerce and Shopify features.

Book a Free Discovery Call

Migration to Shopify & Shopify Plus

Used by over 1.7 million retailers big and small across the world, Shopify is an end-to-end ecommerce solution designed to help you start, grow and manage your online store. While the design can be fully customised to match your brand and products, it comes in-built with the core ecommerce functionality you need to manage products, inventory, payments, shipping and more. It also allows you to sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations and pop-up shops.

Looking for eCommerce migration specialists?Let’s chat.

Yes, we offer migrationsfrom WooCommerce and several other platforms like Magento, BigCommerce, Neto, OpenCart and more to Shopify and Shopify Plus.

Learn more about WooComerce vs Shopify 

Definitely! As a Shopify Plus partner, we’ll work closely with you to understand your goals and map out your business requirements to ensure a smooth transition.

Read more in our blogpost: Redesign on Magento 2 or replatform to Shopify Plus? 

In most cases you can be migrated and selling on Shopify Plus within 90 days. While migrating to traditional software vendor platforms typically takes 12 to 18 months, we suggest allowing 3 to 4 months with Shopify Plus. It can often be migrated faster if all the product information and requirements are ready to roll. We’d be happy to review your current site and provide a timeframe.

We use the industry-leading and highly rated Cart2Cart data transfer service, who guarantee 100% uptime and data security during the migration, so you can be assured that the process will be totally safe. Furthermore, the 150+ successful migration projects we’ve facilitated are testimony to this. Your store’s database (products, customers, orders, etc.) is simply copied and pasted into Shopify. That means you can keep selling while the records from your current platform are being moved to the new Shopify store. To capture all the new data during this time, we will perform a recent data migration just before the launch. Find out more about how Cart2cart prioritises the safety of your store’s data here.

Growth Program

Absolutely, we help ecommerce store owners, like you, successfully grow your Shopify or Shopify Plus store. Learn more about or strategic Growth Program.

If you would like to cancel your Growth Program subscription please send an email to andrew@thehopefactory.com. Growth Program subscriptions are based on a 30-day renewal, and it’s best to cancel it one or two days before you believe it is set to renew for another month. However, you’re able to cancel at any time following the initial 3-month commitment period.

Sales

If you have any questions about one of our products or services, want to make sure you purchase the right one, or need help finding one that would be best for you, we can certainly help! Just email us via win@thehopefactory.com or call +61 3 8400 3078.

In terms of products sold online (development blocks etc.) we accept credit cards, Apple Pay, Google Pay and Shop Pay.

For all other services, we accept all major credit cards and direct debit (via GoCardless).

If you have any questions about whether a project can be completed by a set date, just email us via win@thehopefactory.com or call +61 3 8400 3078. Let us know your deadline and which particular service you’re interested in, and we’ll try to make it happen!

We try to offer a wide variety of services, but there’s a chance we might not have covered it all. If you have a specific need, feel free to reach out to us via win@thehopefactory.com or call +61 3 8400 3078 and let us know. We might already have it in the works, or we could see if it’s one we’d look to add.

Support

If you have any questions or concerns about your ongoing project or subscription, we’re here to help.Just email us at support@thehopefactory.com or call +61 3 8202 3081.

Search