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FAQ

Shopify Plus

Shopify Plus starts at USD $2000, per month, with a minimum 12-month commitment. 
 
In any given month, if you exceed $800,000 USD in sales, the pricing model moves to a sliding model of .25% of the total revenue figure for that month and will return to $2000 if below the next month.

Sales

If you have any questions about one of our products or services, want to make sure you purchase the right one, or need help finding one that would be best for you, we can certainly help! Just email us via [email protected] or call +61 3 8400 3078.

We try to offer a wide variety of services, but there’s a chance we might not have covered it all. If you have a specific need, feel free to reach out to us via [email protected] or call +61 3 8400 3078 and let us know. We might already have it in the works, or we could see if it’s one we’d look to add.

If you have any questions about whether a project can be completed by a set date, just email us via [email protected] or call +61 3 8400 3078. Let us know your deadline and which particular service you’re interested in, and we’ll try to make it happen!

In terms of products sold online (development blocks etc.) we accept credit cards, Apple Pay, Google Pay and Shop Pay.

For all other services, we accept all major credit cards and direct debit (via GoCardless).

Projects

If you're not happy after a project review please let your project manager/developer know. They are always open to feedback and want to ensure that you're super happy with the progress of the project. If, after speaking with the project manager/developer to make adjustments, you’re still not fully satisfied, please send us an email via [email protected] or call +61 3 8400 3078 and ask to speak to Raksha.

Our team are super efficient with their work, but we understand some projects might require a bit more time. If you feel like yours is taking longer than expected, please share your concerns with your project manager/developer. They are always open to feedback and want to ensure that you're super happy with the progress of the project. If, after speaking with the project manager/developer to make adjustments, you’re still not fully satisfied, please send us an email via [email protected] or call +61 3 8400 3078 and ask to speak to Raksha.

Growth Program

If you would like to cancel your Growth Program subscription please send an email to [email protected]. Growth Program subscriptions are based on a 30-day renewal, and it’s best to cancel it one or two days before you believe it is set to renew for another month. However, you’re able to cancel at any time following the initial 3-month commitment period.

Support

If you have any questions or concerns about your ongoing project or subscription, we’re here to help.Just email us at [email protected] or call +61 3 8202 3081.

More questions?

If you still have some questions about any of our services, don’t worry. We’re here to help! Just email us via [email protected] or call +61 3 8400 3078.

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