Robert Gordon

Overview

Robert Gordon has partnered with The Hope Factory for over five years to support their growth across multiple online stores — Pottery, Interiors and Hospitality. Through our Growth Program, we’ve provided strategic eCommerce guidance, UX enhancements, and complex Shopify Plus integrations to help scale this iconic Australian brand.

Website

Deliverables

Ecommerce Strategy & CRO Insights

Shopify Development

Systems Integrations

B2B Functionality

As one of Australia’s last remaining large-scale potteries, Robert Gordon has been crafting high-fired stoneware for over 75 years. A proud family-owned business, the brand has evolved into a leader in ceramics, interiors, and hospitality supply, trusted by chefs, stylists, and retailers around the world.

Challenges

With their continued growth and diversification, Robert Gordon needed a digital ecosystem that could serve both retail and wholesale customers. The goal was to create a seamless multi-site experience across their Pottery, Interiors and Hospitality divisions, each with distinct audiences and needs, while maintaining a cohesive brand identity and operational efficiency.

Solution

Working closely with the Robert Gordon team, we developed tailored Shopify Plus solutions for each of their business verticals. For their Hospitality site, we implemented a custom B2B wholesale system with member-level pricing, empowering trade customers such as chefs and restaurants to order with ease. Through continuous UX and CRO improvements, strategic development, and performance optimisation, we’ve helped Robert Gordon strengthen their online presence and customer experience across all platforms.

Very helpful and accommodating throughout the process. Easiest web development we have had.

Sam Gordon

Director, Robert Gordon

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