Testimonials

'The Hope Factory has provided us with excellent service across our 2-3 year working relationship. Raksha and the team are always there to assist us with any queries we have or design work we need completed.'

'It's clear to me that they care very much about their clients' successes. I'm working with them through their Growth Plan program, and they just helped me launch a new Shopify website, which turned out amazing! I highly recommend this incredible team of people!'

'Very helpful and accommodating throughout the process. Easiest web development we have had.'

'These guys are great! Raksha from the Hope Factory was an absolute star to work with and the site has gone live seamlessly and beautifully. 5 stars!'

'We were - and continue to be - extremely impressed by the service provided by The Hope Factory. From start to finish, their team exhibited professionalism, expertise, and a genuine commitment to delivering above and beyond expectations when it came to migrating to Shopify. The transition was smooth, and our new Shopify site not only looks fantastic but functions flawlessly. They demonstrated excellent attention to detail, ensuring every element made for a positive user experience. Special shout outs to Rax and Gati for their web development skills, dedication, and a truly positive impact on our online presence. Thank you!'

'The Hope Factory have been nothing but professional to work with. From design to implementation, the team have worked incredibly hard to deliver a website that reflects our brand and company values.

Andrew, Victoria and Rax have ensured that the process has run smoothly from start to finish; their team prioritised finishing our project on deadline despite the busy holiday juggle. Their communication throughout the process has been fantastic.'

'We have just build our second Shopify website with The Hope Factory, upgrading to a Shopify 2.0 site and improving the UX of our site with a completely new design. The Hope Factory assigned an experienced & dedicated digital designer to our project and as a result the new website looks and functions much better than our old site, and the new design encourages users to search and explore the site, while the structure of the site is also designed to improve SEO...I can't recommend The Hope Factory highly enough.'

'We cannot recommend The Hope Factory team highly enough. Their professionalism, care factor, kindness and delivery on every single point they promised made the whole experience an absolute pleasure...We look forward to a continued relationship long into the future of our business.'

'From the initial meeting all the way to launch Rax was thorough, clear and did not miss a beat.The guys at the Hope Factory designed the site exactly the way we asked for. They went above and beyond to help have a smooth migration. We would like to thank Rax and the team at Hope Factory for their great job! Highly recommend it!'

'The team was efficient in communication. This resulted in us getting a major site error at checkout fixed within 24 hours of the issue being found. Thanks team, keep up the great work!'

'It was fantastic working with The Hope Factory. From day 1 they went through our Magento 1 site and recognised all of our needs and requirements migration to Shopify Plus. We also use Retail Express integration, that can be tricky at times, but once more they helped solve issues and came up with solutions. We look forward to working with them in the future as we aim to keep improving the site moving forward. Highly recommend it.'

'Once again The Hope Factory (THF) exceeded my expectations! Having successfully used THF for Birkenstock Hahndorf's website upgrade in 2017, again we were totally happy with the work, communication and dedication to achieving our goals. Raksha is great to work with and understands what is required to make a great website. We will continue to use THF for our website upgrades and modifications and would highly recommend them for any sized project.'

'We engaged The Hope Factory to design and build our new Shopify e-commerce store and the results have been fantastic. Great looking site, super user friendly with all the features we hoped for and a really positive reaction from the market in the first few days. Top job from Andrew, Rax, Victoria and the team there. Highly recommended service!'

'The Hope Factory are absolute Gurus at what they do! Very helpful, professional and informative during every step of our website build, especially if you are not particularly 'tech savvy'!

Custom builds are no problem, and everything is made possible.
Even a year later down the track when I had a question, they are more than happy to help me. I couldn't recommend them more highly for anyone wanting a sleek, professional and pain free website -glutenfreefoods.com.au'

'From the start to the end, I worked with an amazing team that were helpful, professional and provided guidance and support every step of the way which helped get through what seemed like a daunting process to begin with. The team were very accomodating to any request that I had and I had confidence in their ability to deliver on my goals and objectives. Can't say anything but positive praise for the team!'

'We had delayed changing our website to a new e-commerce platform due to previous very stressful experiences doing the same. Dealing with the Hope Factory was a real breath of fresh air. The process was clearly explained and most of our concerns discussed and considered before the process commenced. I would be happy to recommend Rax and her team to anyone considering a changeover or upgrade of their e-commerce platform.'

'We are so glad that we were recommended to use The Hope Factory to design and implement our new website. Our development manager Gati actually made the project enjoyable, all of the milestones were able to be achieved in the given timeframes. The results have been dramatic and within the first two weeks we have had a 40% increase in our online sales.'

'The Hope Factory were excellent to deal with. Very quick to respond to requests and we are very happy with the end result. Communication is everything to us and The Hope Factory did not let us down in that department. Would highly recommend.'

'Incredible team to work with and the result was spectacular. Rax and the team kept us in touch every step of the way, were always available to respond to our questions, were efficient and a delight to work with.They were so knowledgable in regards to the various apps and new functionality for our new website and we couldn't be happier with the result. We would not hesitate to recommend The Hope Factory if you are thinking of building or re building a website. Thank you!'

'The Hope Factory are professionals in this space. My migration was made easy thanks to the team at The Hope Factory. First class communication along with a polish final result. I highly recommend The Hope Factory'

'Before I started this project of moving to a new website, I was very worried and stressed about it all, but that all changed as soon as we commenced. The Team from The Hope Factory were unbelievable, reassuring and confident every step of the way.They were responsive and thorough with all aspects of the build and delivered an awesome website well ahead of schedule. A special mention to Gati who's informative videos and tutoring will ensure we not only have a power website but also know how to use all of its functions. Thank you'

'I would highly recommend The Hope Factory. They recently updated our Shopify theme with a new one and rebuilt our website. We were very happy with their work - it was on time and on budget and they were always happy to help attend to any questions we had post-launch. Outstanding work all round!'

'Our new Shopify store has been live for 1 month and we are extremely happy with it! The Hope Factory team were able to bring our ideas to fruition in record time, this is largely due to the amazing efforts of Rax. Her communication, knowledge (we call her the Shopify oracle) and dedication to our project has been phenomenal - any issues that occurred were resolved promptly. Highly recommend!'

'Andrew and the team did a great job on delivering my Shopify store. Everything was done in a timely matter any changes i wanted was never an issue. Highly recommend.'

'We really enjoyed working with The Hope Factory in developing some additional features and functionality for our site. They were incredibly responsive and offered a wealth of advice and guidance.'

'I would highly recommend The Hope Factory. They recently updated our Shopify theme with a new one and rebuilt our website. We were very happy with their work - it was on time and on budget and they were always happy to help attend to any questions we had post-launch. Outstanding work all round!'

'Bhumika and the team at Hope Factory did a really great job of migrating us to Shopify from another platform. We had zero idea how to do so and they managed to get all our products across, and set up a new website that is already proving to help increase customer conversion. They were also very good at making sure we stuck with our timeline with daily check-ins.'

'After building a business with Volusion over 7 years, the platform had fallen well behind. This, combined with an integration that was about to be unsupported due to Volusion's failure to remain current, was about to put our business at risk. Time was of the essence, and we required a migration to move our 7 year history and our 5000 plus products, all our customers and over 5000+ product reviews. This was going to be a major task that not only meant we needed someone that was experienced but also good at what they do. We needed a facelift but still wanted our website to feel familiar yet also bring it forward to lead the field. The Hope Factory did a flawless job within a time frame that we did not expect them to be able to achieve. Gati and Rax from The Hope Factory were our go-to on basecamp and the training, development, migration and then going live all went without a hitch. There were a couple of tweaks that needed doing as there always are, and they did these quickly. We would highly recommend The Hope Factory for their professionalism, great communication, and overall exceptional result for us. We are very happy and very grateful that we found The Hope Factory.'

'The Hope Factory have the unique ability to interpret and create the perfect look and feel for a website – understanding both the needs of the clients and the expectations of the market. As a result I now have a website that is quick and easy to maintain and constantly receives fantastic feedback. The Hope Factory were great to work with and I highly recommend them and their work.'

'Without the knowledge of anything to do with the building of a website never lone a web site with the capacity of online ordering fulfillment we entered an agreement with the The Hope factory with a great deal of trepidation. We were never have had to be worried, the end result has been everything that we could have hoped for. The Hope Factory delivered a crisp and contemporary site that worked seamlessly from day one. Along the way The Hope Factory offered several options to presentation, online ordering and delivery selection. They were never phased when we backed out of one option to take up another. A big thank you to Bhumika who has to be the most patient person in this world. We highly recommend The Hope Factory.'

'The Hope Factory recently completed a makeover of our website with a new theme. Their work was of a very high quality, reasonably priced and their staff have been very happy to help out post launch with any problems or questions I have had. A very good company to deal with.'

'We have been with The Hope Factory for two months and can't recommend them enough. Rax is AMAZING! So professional, reliable and efficient. Her prompt reply and attention to detail is just AWESOME! Looking forward to continuing to work together.'

'Working with Bhumika and the team was a great experience for our business. The team stayed focused and communicated with us throughout the entire process to get the job done. They were willing to help us make the important changes on our site right up to the launch date and have stayed in touch to help in the post launch period as well.'

'Early this year we chose The Hope Factory to build us a new website and migrate our old Magento site. I worked with Raksha on the development and testing of the new site. The targets were always met and the communication between us was excellent. The site was finished on time and on budget - a pleasant change from our previous developer. We now have a site that has been live since May, and it's so good to see it run without issues. Our sales have gone up significantly, it's easy for me to make changes to the site, and the staff and customers love it. Raksha has exceptional knowledge of Shopify, and it was a pleasure to work with her , Andrew and the team. Thanks Hope Factory - highly recommended.'

'We started this project with a dream - The Hope Factory that made our dream a reality. We had quite limited knowledge of what it took to design an e-commerce website; However, The Hope Factory were supportive the whole way through and gave me their expert advice every step of the way. They worked tirelessly with us on our journey, and we couldn't be happier with the result. From the initial briefing, throughout the build, the launch, and now as we continue to grow, The Hope Factory have been invaluable with their knowledge, support and patience. I would highly recommend The Hope Factory based on my experience.'

'After making the decision to migrate from Magento to Shopify, I "interviewed" a few designers/developers, and The Hope Factory was by far the most competent and capable team. Every aspect of my website was professionally handled and no challenge was too complicated, my site has lots of custom coding and every part of it works perfectly. Raksha handled my project and was amazing to deal with, everything went smoothly and we launched 2 weeks earlier than expected (with a database of over 30000 products and a migration included). If you are looking for the best experience getting your shopify store setup, The Hope Factory is the only option. 5 STARS from me!!'

'Wow, where do we start! Over the past 10 years we have dealt with numerous web developers for our online store. None of them come close to comparing to The Hope Factory. These guys are next level! The Hope Factory took care of everything and nothing was too much for them. With attentive customer service, outstanding attention to detail, forward thinking ideas and concepts and a genuine desire to positively enhance our business. We rate them highly on value for money and cannot recommend them enough. 5 STARS!!'

'Rax and the team at The Hope Factory have been fantastic in setting up our website and supporting me every step of the way. They made the process easy and understandable with daily check-ins to make sure we kept on track with our timeline.'

'Having worked with The Hope Factory in a previous role, they were the first people I thought of when it came time to migrate from another legacy platform. Communication is always good and work is fantastic.'

'Great firm all round and i have know the team here for some years, I cannot recommend enough...'

'Absolutely fantastic company, so thorough and so helpful. The process was an absolute breeze and they took care of everything. I couldn't recommend them highly enough.'

'After using a couple IT company’s in which we where very dissatisfied with, we decided to give it another go and hopefully someone could help us. We found The Hope Factory through Google. We were immediately impressed by there website so we contacted them and spoke to Matt. I briefly explained to Matt what we wanted our store to do, and in no time Matt came back with a proposal of all the details that they would provide in helping us fix our store. Matt really made us feel confident about the process, and they certainly lived up to it. Matt and Bhumika are very professional in the way they work they made it very easy for us to understand the Shopify system, we enjoyed the conference calls and the training sessions. Thank you very much Matt and Bhumika, Maryanne and I are very happy that we chose The Hope Factory.'

'From the moment I contacted Hope factory to discuss creating a new website for my on line store I was so impressed with the communication process from the start. Matt was able to understand what it was I was wanting to achieve by taking my website to the next level. From there Raksha and her team built to plan. It was such a seamless process and I could not recommend working with Hope Factory enough. I'm so happy with my new website and the after service that Raksha and her team have provided and still continue to provide. Thank you so much.'

'We engaged Andrew, Matt and the team at The Hope Factory to rebuild our existing National Strata Information site a few months ago. The experience was awesome. They communicated constantly throughout the project, provided support and suggestions, had a great eye for detail and have provided consistent after sales service. We are looking at using them for multiple other projects. I highly recommend The Hope Factory if you are looking for a long term relationship with a company who really wants to help grow your online presence!'

'The Hope Factory especially Rax Martinovic have been so helpful with the set up issues we have encountered with our integration. She has always been available and consistently friendly and helpful with our many questions. Rax always goes out of her way to help. She evens prepares short videos which help illustrate the best solution to our problems. We would highly recommend the Hope Factory. Thank you Rax :)'

'The Hope Factory were fantastic to work with when we recently set up our website and digital offering. They made the whole process so simple, quick and easy - CEO SecureBuild Australia'

'We have been working with The Hope Factory for approx 3 years now. They are a very professional team that will always go out of their way to give you an extraordinary experience. We will keep on recommending them to all our clients that need E-Commerce sites build. Great to work with, very good communication!'

'The Hope Factory was great is helping me choose a theme that suited my product and the aesthetic I wanted to achieve. The were on time with all dead lines set and have been very prompt at helping me with any queries that I've made since we completed the project. Very impressed with their work. Totally recommend them.'

'The Hope Factory recently provided a detailed Shopify Website and landing page for my new business. I cannot emphasise enough how professional and helpful they were.  They went above and beyond in showing their care and commitment to my project, in order to produce a fantastic result and on time.  Thank you Hope Factory!'

'Precise, honest and diligent SEO professionals who go the extra mile to deliver results for clients. They haven't put a foot wrong since I appointed them. Highly recommend.'

'The Hope Factory are fantastic website developers, they managed to create something more incredible than we had even hoped for! I would recommend their stress-free graphic design and web development services for any small or large business.'

'Everyone was very patient and forthcoming with advice and suggestions. Raksha is easy to work with and quick to help with any issues, always willing to take the time it takes to make sure everything is complete to our satisfaction. She never loses her sense of humour or pleasant attitude, making it a pleasure to work with her. I can recommend her as an excellent shopify expert!'

'We certainly made the right decision when choosing "The Hope Factory" to develop our Gametraders Blacktown website! From start to finish every step was handled professionally, we really had zero knowledge going into the process of how websites are developed and maintained, so the way the Hope Factory helped us at every stage was fantastic!! Our main contact and web developer was Raksha, she always kept us up to date every step of the way, and had no problems answering all of our questions at all hours of the day and night. Our finished website looks amazing and functions just as we wanted, looking forward to lots of sales! Thank you to the whole "Hope Factory Team" Regards Adrian Gametraders Blacktown'

'We absolutely loved working with Raks and the team at The Hope Factory. After a nightmare of an experience with a previous website developer I really had the worst expectations but THF made such a daunting task so quick and simple. They were always on hand to answer any questions and we love our new free flowing site with all of the extras we seeked. We can not thank the team enough. The support post of the launch of the new website has been exceptional.'

'It has been a joy to work with The Hope Factory. The Hope Factory seamlessly migrated our old Magento store to Shopify and set up our new site. They managed what seemed like a daunting task must quicker and easier than I ever thought possible. They made the whole process easy, painless and enjoyable. Their team is super knowledgeable, upbeat and are always available to talk and answer any question. Nothing was ever too difficult. I would highly recommend The Hope Factory. They are hardworking, professional but easy going. It was refreshing to work with such a transparent, genuine company and team.'

'We received the most amazing customer service from the Hope Factory. We gave a clear brief of what kind of product customisation feature we were after and Raksha went above and beyond to make sure we found the right fir for our products and also brand. Raksha was incredibly patient with any changes that needed to be made to make the App a success for us. Nothing was ever too much trouble and she was a pleasure to deal with. I could not recommend the Hope Factory highly enough and will be using them on an ongoing basis for any Shopify related support. I have also recommended them to many other businesses, as it is very difficult for online businesses to find extra Shopify services, upgrades and support with their website. THANK YOU!'

'After going through another website developer and wasting thousands of dollars we decided to try again and look for another developer. I had already made a website through Shopify myself and it was ok but we needed better. We got in touch with Hope Factory and at first we were a bit skeptical because of past experiences but once we signed on they were awesome to deal with any really knew what they were doing. We worked with Bhumika and she was great, always reachable and always happy to help. The website looks great and is exactly what we were after. We had a few custom things that needed to be added and they were done very well. Once launched as expected with all new sites they were some teething issues but they they were fixed as soon as i got in touch with Bhumika. Highly recommend! Maurice CMC Gold'

'Rax and her team have created the website i dreamed of! I found The Hope Factory' service so prompt and easy - the whole process was very professional and efficient. Rax was an absolute pleasure to deal with, nothing was a problem and she often gave me great honest feedback on the design and style of the components of the website and layout - even if it meant more work to change it. I really really appreciate all of the support along the way, and feel like i can take the reigns with ease now. Thanks so much!'

'We contacted the Hope Factory to help upgrade our Shopify stores to a new theme. Initial communication with the team was great, very friendly and quick to reply to any questions we had. A few teething problems were quickly resolved with minimal fuss. Clearer follow up notes in the Basecamp minutes as our specific requirements were addressed recommended. Follow up emails and targeted training over the phone, videos and documents was excellent and helped make the upgrade as smooth as possible.'

'The Hope Factory were fantastic to work with. Matt was great at helping us to map out our project with Shopify and gave us some really useful ideas about how to structure and organise the site to make sure it was achieving our goals. We worked with Bhumika for the development phase who was incredibly patient and helpful. Her experience and skills made the build and implementation a breeze, and she was always available to give guidance or answer our 1 million questions. Somehow we managed to go from start to finish without any issues or injuries. I'd recommend T Hope Factory to any small-medium business looking to start or improve their eCommerce. Thanks Matt and Bhumika!'

'The Hope Factory brought an unhurried, pragmatic and collaborative approach to our messy IT project. They took initiative at every turn and communicated thoroughly throughout, minimising the stress and downtime and ultimately achieving exactly the result we wanted. They also provided insightful recommendations to simplify and give us control of our IT and digital marketing systems.'

'Am so glad I found the Hope Factory. Andrew has been supportive and encouraging, patient and expert – he understood what I was trying to do, advised me well without being intrusive and allowing me to progress things in my own time. The Hope Factory created a fantastic store which I am now able to update. I highly recommend THF!'

'The Hope Factory were able to provide us with immediate structured support to assist us to maximise our business opportunities and profile, with the goal of further developing our business scope and performance. We have found them to offer professional and tailored services and advice with a high level of commitment, as a result we have a renewed level of confidence in our vision and a tailored strategy to assist us achieve our business goals.'

'The website design that The Hope Factory has created reflects the values and philosophy of Pick up Sticks Early Intervention. Consistent positive feedback has been received from both clients and health professionals on the design and ease of use of the website. Despite Pick up Sticks being a small enterprise, the vision that Andrew has founded demonstrates his ability in meeting the needs of his clients, allowing for the provision of growth in the future. Andrew has exceeded expectations.'

'Andrew has worked for me as an online strategist for my internet based company and has delivered consistently great results. Andrew has high integrity and is both reliable and punctual in the work he delivers. I have great confidence in recommending his services.'

'Andrew has been integral in the successful launch, deployment and ongoing maintenance of quillypark.com.au and our business website mediabanc.com.au. Andrew has particular skills in the areas of SEO and optimised web content and provides an excellent PM role on new software evaluation and 3rd party development.'

'SPP is a mid-sized Melbourne based management consultancy that supports Government and private sector organisations with strategy, policy and business case development. The Hope Factory have provided advice to SPP on website design and development, domain name protection and advised on options for knowledge management.'

'The Hope Factory provided our business with a website that exceeded our expectations within an extremely short timeframe. Despite the fact that we changed our requirements and ideas mid-project, they worked diligently and professionally to ensure a top quality result. I would highly recommend The Hope Factory and would hire them again at the drop of a hat!'

'I love what The Hope Factory has done to my site. Sarah was very professional and honest and was able to work with me, on my current site and work within my budget. Stage 1 is complete and it looks fantastic! When ready, I will definitely contact The Hope Factory again to continue improving my site. The Hope Factory is very affordable and highly recommended.'

'When it came time to create a website for my business I was overwhelmed and confused with all the options out there. I just wanted to get on with my business endeavors so I contacted several providers and it wasn’t hard to make the choice to go with Sarah from The Hope Factory. What stood out for me was Sarah’s promptness to respond to my inquiry, the level of understanding of what I wanted first go and communicating to me without the jargon of the computer world. Sarah delivered a product I was more then happy with and her after implementation service is impeccable. I highly recommend The Hope Factory for your e-commerce needs. They took away the confusion and frustration of creating a website so I could get on with working on my business.'

'We are so happy with our new Dress Temple website. We found that Sarah spoke in a 'language' that we could understand and she was very clear and comprehensive when it came to the project, the timelines and the ins & outs of our contract. Sarah was available and quick to respond to our queries at all stages (including after!). We would definitely recommend Sarah for any similar projects and are very happy with the finished website and the performance of Shopify.'

'I have been very happy with the Shopify work completed by the team at The Hope Factory. They are very knowledgeable and provided great customer service. I was really happy with the work completed and the REALLY fast turnaround. I will definitely be in touch in future.'

'Andrew Cox was recommended by our business colleagues as an excellent online strategist to assist with a planned multi-media strategy for Urban Water Cycle Solutions. Andrew understood our altruistic desire share our knowledge for the common good and patiently worked with us to produce an innovative and high-quality multi-media strategy. This strategy includes an interactive website and social media initiatives that now have a high impact throughout our industry. We have also found that Andrew has strong integrity and ethics. In addition, he carefully listened to, understood and enhanced our vision.'

'Andrew Cox has a formidable understanding of online marketing strategy and social media, and skills to match. His personal integrity is never compromised: his primary focus is always on creating profitable, positive outcomes for his clients, with an impeccably ethical approach. Andrew’s work ethic is unquestioned, and I have no hesitation giving him my highest recommendation. He has helped me to grow my business very quickly, with clarity, empathy and focus.'

'Andrew is a creative, flexible web developer with an ability to accurately interpret client needs and deliver outstanding value with flair! I would recommend his graphic design and web development skills and services to small and large clients who want to deal with someone who ‘gets it’ and ‘gets it right’.'

'Thank you so much for all of your help. You are always willing to help us, with all of our queries, at all times of the day. So professional and prompt. Best service always.'

'We've been working with The Hope Factory for years on many web development projects. Rax and her team have always been swift in response with their technical expertise and guiding us to the right solutions. We are really happy with collaborating with the team on revamping and maintaining our Tontine website'

'Thrilled to write this review!! The Hope Factory have recently updated our current Womens & Mens footwear webstore www.andreabianishop.co.nz and implemented a new website for our clothing business www.treasureboxnz.co.nz The project has been huge for our small team and The Hope Factory have worked with us and lead partner developers in this process from beginning to end expertly. THF analysed with us all parts of our online and instore businesses to find the best fit in a very competitive market. We have always had excellent communication from Rax and her team bringing these two sites together on the same launch date with so many moving parts. They exceeded our expectations on the finished stores and we would not hesitate recommending The Hope Factory if you are looking to work with industry leaders.'