We asked our customers to reflect on their experience working and winning with us. Here's what 166 of them said...
"Once again The Hope Factory (THF) exceeded my expectations! Having successfully used THF for Birkenstock Hahndorf's website upgrade in 2017, again we were totally happy with the work, communication and dedication to achieving our goals. Raksha is great to work with and understands what is required to make a great website. We will continue to use THF for our website upgrades and modifications and would highly recommend them for any sized project."
-Phil Daniel, Birkenstock Hahndorf
"Andrew and the team did a great job on delivering my shopify store. Everything was done in a timely matter any changes i wanted was never an issue. Highly recommend"
-Store Owner, Shuworx
"The Hope Factory were excellent to deal with. Very quick to respond to requests and we are very happy with the end result. Communication is everything to us and The Hope Factory did not let us down in that department. Would highly recommend."
-Store Owner, Deluxe Guitars
"We really enjoyed working with The Hope Factory in developing some additional features and functionality for our site. They were incredibly responsive and offered a wealth of advice and guidance."
-Store Owner, Hybernate
"The Hope Factory have been a wonderful partner for us during the development and launch of our new Shopify website. The project had lots of twists and turns, through no fault of theirs, yet they remained calm, enthusiastic and committed to seeing the job through. I have no hesitation in recommending The Hope Factory, and am sure that I will call on their services in the future myself."
-Store Owner, Tontine Bedding Australia
"Everyone was very patient and forthcoming with advice and suggestions. Raksha is easy to work with and quick to help with any issues, always willing to take the time it takes to make sure everything is complete to our satisfaction. She never loses her sense of humour or pleasant attitude, making it a pleasure to work with her. I can recommend her as an excellent shopify expert!"
-Store Owner, Gone RIDING
"Very helpful and accommodating throughout the process. Easiest web development we have had."
-Store Owner, Robert Gordon Australia
"Prompt service, very helpful, enjoyed the experience"
-Store Owner, Saddleworld Ipswich
"We certainly made the right decision when choosing "The Hope Factory" to develop our Gametraders Blacktown website! From start to finish every step was handled professionally, we really had zero knowledge going into the process of how websites are developed and maintained, so the way the Hope Factory helped us at every stage was fantastic!! Our main contact and web developer was Raksha, she always kept us up to date every step of the way, and had no problems answering all of our questions at all hours of the day and night. Our finished website looks amazing and functions just as we wanted, looking forward to lots of sales! Thank you to the whole "Hope Factory Team" Regards Adrian Gametraders Blacktown"
-Store Owner, Gametraders Blacktown
"It has been a joy to work with The Hope Factory. The Hope Factory seamlessly migrated our old Magento store to Shopify and set up our new site. They managed what seemed like a daunting task must quicker and easier than I ever thought possible. They made the whole process easy, painless and enjoyable. Their team is super knowledgeable, upbeat and are always available to talk and answer any question. Nothing was ever too difficult. I would highly recommend The Hope Factory. They are hardworking, professional but easy going. It was refreshing to work with such a transparent, genuine company and team."
-Store Owner, ioMerino
"We received the most amazing customer service from the Hope Factory. We gave a clear brief of what kind of product customisation feature we were after and Raksha went above and beyond to make sure we found the right fir for our products and also brand. Raksha was incredibly patient with any changes that needed to be made to make the App a success for us. Nothing was ever too much trouble and she was a pleasure to deal with. I could not recommend the Hope Factory highly enough and will be using them on an ongoing basis for any Shopify related support. I have also recommended them to many other businesses, as it is very difficult for online businesses to find extra Shopify services, upgrades and support with their website. THANK YOU!"
-Store Owner, NAMELY CO
"I hired the THF to give my website a whole new look and train me on managing my website. Bhumika worked with me throughout the whole process and taught me a lot along the way. I had a full excellent training session with her, afterwards she sent me a recording of the training. Thank You very much Bhumika for being transparent through everything."
-Faith Wiles, My Affordable Essentials
"I was happy with my experience working with the Hope Factory. They were prompt in delivering my migration and have been very helpfull."
-Wendy Miller, Jeans 2 Die 4
"We absolutely loved working with Raks and the team at The Hope Factory. After a nightmare of an experience with a previous website developer I really had the worst expectations but THF made such a daunting task so quick and simple. They were always on hand to answer any questions and we love our new free flowing site with all of the extras we seeked. We can not thank the team enough. The support post of the launch of the new website has been exceptional."
-Store Owner, Dots by Donna
"Rax and her team have created the website i dreamed of! I found The Hope Factory' service so prompt and easy - the whole process was very professional and efficient. Rax was an absolute pleasure to deal with, nothing was a problem and she often gave me great honest feedback on the design and style of the components of the website and layout - even if it meant more work to change it. I really really appreciate all of the support along the way, and feel like i can take the reigns with ease now. Thanks so much!"
-Store Owner, SEEH Skincare
"After going through another website developer and wasting thousands of dollars we decided to try again and look for another developer. I had already made a website through Shopify myself and it was ok but we needed better. We got in touch with Hope Factory and at first we were a bit skeptical because of past experiences but once we signed on they were awesome to deal with any really knew what they were doing. We worked with Bhumika and she was great, always reachable and always happy to help. The website looks great and is exactly what we were after. We had a few custom things that needed to be added and they were done very well. Once launched as expected with all new sites they were some teething issues but they they were fixed as soon as i got in touch with Bhumika. Highly recommend! Maurice CMC Gold"
-Maurice Sacco, CMC Gold
"We are really happy with our new website. We were in communication with Rak and the team at the Hope Factory all the way through and we were able to add all the apps and features that we wanted. I would highly recommend working with the Hope Factory(and I have recommended them to several people already) and would happily work with them again."
-Store Owner, Jubly-Umph Originals
"Very helpful team who work in a very timely manner. So you can get up and selling faster."
-Store Owner, Armstrong Amerika
"The team was efficient in communication. This resulted in us getting a major site error at checkout fixed within 24 hours of the issue being found. Thanks team, keep up the great work!"
-Store Owner, Henry Bucks
"I am going to make it short and sweet direct to the point! AWESOME.... no need to say any more..."
-Store Owner, Made In Earth US
"I am going to make it short and sweet direct to the point! AWESOME.... no need to say any more..."
-Store Owner, Made in Earth AU
"We contacted the Hope Factory to help upgrade our Shopify stores to a new theme. Initial communication with the team was great, very friendly and quick to reply to any questions we had. Follow up emails and targeted training over the phone, videos and documents was excellent and helped make the upgrade as smooth as possible."
-Store Owner, Naturally Craft
"We contacted the Hope Factory to help upgrade our Shopify stores to a new theme. Initial communication with the team was great, very friendly and quick to reply to any questions we had. A few teething problems were quickly resolved with minimal fuss. Clearer follow up notes in the Basecamp minutes as our specific requirements were addressed recommended. Follow up emails and targeted training over the phone, videos and documents was excellent and helped make the upgrade as smooth as possible."
-Store Owner, Balsacentral
"I cannot recommend The Hope Factory highly enough. The team were amazing to deal with and made the whole process so simple for me. Thank you!"
-Nicole Knights, 2018 Christmas in July
"I had a particular style of website I had in mind for my business. The Hope Factory shared the same vision and were able to bring to life exactly what I wanted. Extremely pleasant and easy to deal with I couldn’t recommend The Hope Factory more highly. I loved the training videos that enabled me to continue to update my website even after the job was completed."
-Kate Brown, Henley & Co
"Once again, the work was completed on time and on budget and with plenty of fun interaction to get the changes completed. Great work."
-Kris Umhauer, Kufu Culture
"Raksha has been great in helping in the development of our website. She always replied quickly to our queries, offered solutions adapted to our needs and made the creation process easy."
-French Beauty Co.
"I can't recommend The Hope Factory enough. They have really helped me to ramp up my site and get it optimised for more sales and the best possible customer experience. They're extremely knowledgeable with all the ins and out of Shopify and every kind of plug in for every function you could think of. Helpful, friendly, technically expert, strategic, efficient, timely and hands on – I look forward to working with them again."
-Tracy James, Mimsy Tees
"We had a great experience with The Hope Factory. Raksha and her team helped us seamlessly build and integrate our online shop onto our website. They were always available to help our team out and find the best solution for issues we faced throughout the build. We would highly recommend them to anyone looking to build an online store."
-Damien Stone, Water3
"After using a couple IT company’s in which we where very dissatisfied with, we decided to give it another go and hopefully someone could help us. We found The Hope Factory through google. We where immediately impressed by there website so we contacted them and spoke to Matt. I briefly explained to Matt what we we wanted our store to do, and in no time Matt came back with a proposal of all the details that they would provide in helping us fix our store. Matt really made us feel confident about the process, and they certainly lived up to it. Matt and Bhumika are very professional in the way they work they made it very easy for us to understand the shopify system, we enjoyed the conference calls and the training sessions. Thank you very much Matt and Bhumika, Maryanne and I are very happy that we chose The Hope Factory. Cheers Steve & Maryanne Mallia"
-Steve & Maryanne Mallia, Rug Love
"The Hope Factory were fantastic to work with. Matt was great at helping us to map out our project with Shopify and gave us some really useful ideas about how to structure and organise the site to make sure it was achieving our goals. We worked with Bhumika for the development phase who was incredibly patient and helpful. Her experience and skills made the build and implementation a breeze, and she was always available to give guidance or answer our 1 million questions. Somehow we managed to go from start to finish without any issues or injuries. I'd recommend T Hope Factory to any small-medium business looking to start or improve their eCommerce. Thanks Matt and Bhumika!"
-Chris Tankard, Endeavour Life Care
"Quick, affordable and excellent communication. I wouldn't go anywhere else again"
-The Plastic Man
"These guys are great! Raksha from the Hope Factory was an absolute star to work with and the site has gone live seamlessly and beautifully. 5 stars!"
-Renae James, Papinelle Sleepwear
"I'm very pleased with the friendly and professional service I've received from The Hope Factory over the last 4 years. Their team took away the complexity and stress that comes with web development and created a truly unique website for my charitable business. The Hope Factory helped make my dream a reality and I look forward to having them on my side as the business grows."
-Shungu Patsika, Mission Gateway
"Raks is great. Always available to help me out no matter how stupid the question. If she wasn't available she would always make a time to get back to me. Was a lot less stressed knowing I could count on her assistance throughout the transition to Shopify and even going forward. Nice to have that support. Just wish some things on the actual shopify system were different."
-Olga Lukich, Babyography
"Really great and responsive team, they were incredibly helpful and taught me a lot throughout the process. Highly recommend."
-Charlie Denton, Crop Natural
"I am very pleased that I worked with the Hope Factory on the design and development of our new website. Raks was incredibly patient with the constant updates and changes that I made, and I'm very grateful. The promised time frame of 1 month was kept, and I was also impressed by this. Thank you to Raks, Matt and Bhumika for their great work. I would highly recommend this company. Thank you."
-Jennen Keng, Jennen Shoes
"The guys from The Hope Factory where great to deal with, accomodated our every need and request with professionalism and delivered a killer website in great time. Would definitely recommend working the them."
-Kane Lucas, Arko Furniture
"From the first phone call The Hope Factory were enthusiastic about our concept and product and keen to take us on. On the whole it was very positive, we were very demanding in terms of changes to the look of pages and wording, they dealt with all of this in a very professional and timely manner. They communicated well about all changes made to the site and recommendations on how to make the site just how we envisaged. I would recommend The Hope Factory services very highly."
-Sue Scott, Fur-Niche
"Matt and Raksha were extremely helpful and hands on with our website. They were very reliable, quick, and easily contacted throughout the entire process. It was painless and we are very happy with the end result."
-Evie Kasimatis, Evie and Anna
"Rax is a brilliant account manager and walked me through the whole process. She is great at solving problems and finding solutions. We were able to create a really beautiful and user friendly website."
-Mallory Welch, Maive & Bo
"Raksha has been very so helpful and easy to deal with in the process of building my online store. It's clear she is extremely knowledgable and is always able to quickly solve any issues that I came across in the building of my site. She is also very patient as I wanted to learn about shopify and how I could manage it alone - she took me step by step through all processes and clearly broke down and explained everything."
-Tiffany Lowther, Sol Bebis
"Professional website that not only looks great but is easy to use, navigate and understand. Fully recommend The Hope Factory!"
-Marnie Fawns, Tri To Swim
"After struggling with many different web platforms, and finding advice I was given challenging to follow ( digital immigrant, alot to learn) The Hope Factory exceeded expectations. An art store, an art blog, foundations to build on. Was surprised how easy it was to get my art store up and running online."
-Josh Fartch, Unpaint
"The Hope Factory were terrific to work with. From concept, through development and implementation, they were always accessible, quick to respond, and provided great guidance on how to maximise our store. Would recommend them to start ups and established businesses alike."
-Mike Ellett, Move Performance Underwear
"The Hope Factory were fantastic to work with when we recently set up our website and digital offering. They made the whole process so simple, quick and easy."
-Steve Griffin, SecureBuild Australia
"After many hours of research on setting up an online store, which can be a mind field of potential costly mistakes, I have to say - I hit the jackpot with The Hope Factory. Every detail was discussed and I am more then impressed with their ethics, professionalism and communication the team provided. Not to mention a site that works, looks great and is easy to use and navigate - thanks Matt and Raksha for the support and efforts you both put in."
-Kris Umhauer, Kufu Culture
"The Hope Factory is always responsive, innovative and go that extra step to keep the Shopify store relevant and up to date. I cannot recommend more highly."
-John Dyer, Horseman's Bookshop & Gallery
"Working with The Hope Factory was an outsanding experience. Raksha is very knowledgeable, friendly and ready to help with any enquiries. I highly recommend working with The Hope Factory, they are such a professional team."
-Alfredo Zavala, City Hatters
"Working with The Hope Factory to develop our luxury tea site has been a fantastic learning experience. Bhumika and Matt walked us through each step along the way. They provided great training and were always available to answer any questions or concerns. The ability to turn around our website development under extreme time constraints was outstanding."
-Shane & Leah, Tea Forte Australia & New Zealand
"I found the Hope Factory to have a very professional approach, with timely responses and an in-depth knowledge of Shopify. We were just 7 days late going live and everything worked when we did. The only thing that could be changed (in my opinion) is that customers should have the option to pay an hourly rate for work extra work or modifications rather then having to purchase a minimum of 1 days block of time."
-Rowland Short, Settlers Spirits
"Great work, would certainly recommend."
-Darryl Griffiths, Shotz Nutrition
"The Hope Factory have been great to work with. They were very flexible and went out of there way to make sure all our questions were answered. Highly recommend."
-Sarah Barrett, Angus Barrett
"The Hope Factory were good to work with. From concept, through development and implementation, they were always accessible, quick to respond, and provided guidance on how to maximize our store. The Hope Factory is always responsive, and go that extra step to keep the Shopify store relevant and up to date. We have learnt a few key points during the build of the site If you would like to talk to us we are happy to have a chat. Would we use them again? Yes!"
-Carolina Barua, Henry Bucks
"I have a Shopify store that sells digital machine embroidery designs to international customers. I contacted the Hope Factory to improve the quality, performance and appearance of our web site. Matt Betts was my initial contact point - He was very helpful and professional in the advice he gave me. It was very enjoyable experience and we clicked straight away as we both understood each other. Once Matt worked out what I required he allocated the development work to Raksha. Raksha was excellent to deal with. She performed the changes I required in a timely and professional manner. She is very friendly person and I really enjoyed working with her. I was very happy with end product. I would definitely go back to the Hope Factory for more changes if required. I highly recommend this company."
-Craig Nash, Sweet Pea Machine Embroidery
"I engaged The Hope Factory to help design and set up my shopify store, Floweret Melbourne. I was confident Matt & Raksha understood my brief and they delivered a site I am really happy with. At all times I felt I was in good hands, and Raksha was happy to answer my many questions, she is a gem. I would highly recommend The Hope Factory, they made the process easy, they are Shopify experts and they are personable. Thankyou!"
-Janine Wall, Floweret Melbourne
"From day one, everything the hope factory promised they delivered. There were no issues in communication, product or service and our website is better than we ever imagined. They have great knowledge in online retail and provided us with ideas, offering us a variety of different e-retailing options that we didn't know existed to improve the customers shopping experience and increase our sales. Our conversion rates are higher than ever thanks to The Hope Factory! Looking forward to working with them on the next projects!"
-Emma & Saeed, Nuts About Life
"When I sent an email to The Hope Factory for details regarding their services, Matt was very quick to answer and helpful as well. It was an easy choice to go with them, and Rax was always available to reply to my emails and Skype calls. We're now very happy with our new website, and the increased sales will very easily compensate for what we paid to develop the website. Thank you very much!"
-Nathan Kendrix, iKamper
"I was left high and dry by another agency and wanted to retheme my site for my Melbourne vape store (www.wickandwireco.com.au) in a quick fashion. The Hope Factory team took a professional approach during the process of design and implementation and also had some ideas and thoughts on how to make my website better. At completion, we were given training and documentation to cover new apps used and how to manage the site."
-Stuart Singleton, Wick And Wire Co.
"Their team was extremely knowledgeable, had great design taste, understood our needs very naturally, were very easy to work with, they kept to all of their deadlines, and went over and above their commitments and did an overall fantastic job for us. Definitely plan to work with them again!"
-Juan Pablo Bertotto, VMV Hypoallergenics
"The team are very easy to deal with and quick to respond."
-Fiona Mackintosh, Draggin Jeans
"Really helpful and easy to work with. So pleased with our shopify store now, would definitely recommend to any one looking to update their Shopify."
-Isabelle Pinkster, Mist Clothing
"The Hope Factory are awesome. I found them on Shopify and I got a quote. They under promised but over-delivered. They completed my work earlier than they promised. They were transparent and explained things clearly. Matt and Raksha were the people I worked with and they were great. They were flexible and I asked for some training as part of the package of dealing with them...which they were happy to do. Overall I would recommend them very highly. I will be using their services in future for any web related work."
-George Stefanescu, Natural Blue Zone
"The Hope Factory helped me out long after the site was developed. They are super helpful, professional and easy to work with. Thank you especially to Andrew and Raksha!"
-Yelda Rahimi, Suited Up
"We had a great experience with The Hope Factory and would highly recommend their services to others in need of a well built and presented website. The Hope Factory were able to overcome any challenges that we faced with the construction of our website and we were very impressed with their ability to breakdown any complications. We look forward to the opportunity of working together again in the future."
-Laura Turner, Splash Imaging Supplies
"The Hope Factory (especially Raksha) were amazing in assisting us to change platforms from WooCommerce over to Shopify. Our website is converting awesome and they were great to deal with!"
-Jeremy Holder, Tacmed Australia
"My experience with The Hope factory has been amazing!! Developing a website from scratch can be a daunting and terrifying experience, but with the support and guidance of the team I'm finally achieving my goal of running a successful online business. My expectations were over exceeded and I'm over the moon with the results so far!!! Matt confidently overcame all my concerns and fears by coming on board with project, Rax was brilliant and creative in delivering my finish product which I'm happy to say will be officially launched and ready to go!!! Don't hesitate and contact the Hope Factory!!!"
-Joel Freedman, Robotoyz
"The Hope Factory were extremely professional throughout the website development project. At project commencement they communicated what to expect and what they required from me to ensure project timings were achieved. They were responsive every step of the way and I am delighted with the result."
-Nadine Wake, Johnny Be Good Habit
"THF Team were engaging and went through in detail the changes I required. The communication was great and they took on and also provided valuable feedback throughout the process. Both Raksha & Matt who we dealt with had great people skills and were always keen to ensure the best outcome was achieved. Working with the right people is key to success for any minor or major Shopify change and in this instance the TFH team made the overall process really easy."
-Leigh Phelan, Sole Central
"The Hope Factory were extremely efficient and helpful with all the tasks that were asked of them. Definitely will be working with them in the future."
-Vicki Jaques, Flannel
"Birkenstock Hahndorf engaged The Hope Factory to upgrade our web store in mid 2017. The work agreed on would give us the best "bang for buck" and was carried out without a fuss, on time and on budget. We could not ask for more! The lines of communication were always open and everything that was to be done was clearly spelt out and we were kept up to date with what was going on during each step of the the project. We are very happy with the result and will be working with The Hope Factory in the future."
-Phil Daniel, Birkenstock Hahndorf
"I'm really happy with the work completed. The team members were always there to listen to me and answer my queries. Thanks to The Hope Factory team for completing the work as requested on time and within budget, we will continue to work with them and so should you."
-Chanaka Wickramasinghe, Ezipicks
"I was so impressed with the communication process from the start. Matt was able to understand what it was I was wanting to achieve by taking my website to the next level. From there Raksha and her team built to plan. It was such a seamless process and I could not recommend enough working with Hope Factory. I'm so happy with my new website and the after service that Raksha and her team have provided and still continue to provide. Thank you so much."
-Yvette Braithwaite-Bragg, Ruby Red Star Homewares
"The team at The Hope Factory went above and beyond. They were able to listen to my specific and unique request. My Shopify website is extremely different to most and the team were able to give me a solution for all my requests and more. I was happy with all the work the did on my website and the team have a very good knowledge of all the apps available in the app store which was a pleasant surprise. I couldn't be happier with the work they did and would highly recommend them to anyone."
-Ryan Langford, Fusion Mobile
"I had The Hope Factory create my first Shopify store, and in the past few months revamp it with a new theme and look. I'm delighted with the look of the website, and more importantly my customers are responding well to the site. Particular thanks to Raksha for keeping me informed and managing the project exceptionally well."
-Nicole Keleher, My Christmas
"Resolved payment issue with third party. Easy and quick solution. Pleasant to deal with and very professional. Prompt response also. Thanks Mark"
-Mark Ryan, Eureka Coffee and Growers Espresso
"It was a very simple process and each request was handled quickly and precisely. I would definitely recommend The Hope Factory to anyone wanting to have their own Shopify website."
-Darryl Griffiths, Shotz Nutrition
"The Hope Factory was a good selection for us. We had to have our site finalised and live within a very short deadline. This was achieved and the site looks great. Raksha was our operational contact who was outstanding and efficient. The training for the Shopify was excellent and the follow up and clarification on certain elements has been exceptional."
-Rob Duncan, Training Mask
"The Hope Factory has made our experience absolutely seamless, they go out of their way to provide the best service possible and in a timely manor. I cannot recommend them enough and will be doing all of our design business with them in the future."
-Joe Weaven, Joe Weaven
"I built my site with these guys almost one year ago. Since then I've had many queries and requests to which they have responded without delay and fixed the problem. Highly recommend The Hope Factory."
-Fiorella Castro, Seapia
"I cannot speak more highly of The Hope Factory. Matt and Raksha are an absolute pleasure to deal with and not only did what I wanted, but they went above and beyond what was required. I can not recommend this business more highly. Efficient, talented, helpful, caring people who exceed all expectations. Thank you so much guys - you are super stars!"
-Kate Blakeman, Inkpi
"I am very happy with the Shopify work completed by the team at The Hope Factory. They have always given me the right advice based on their excellent listening and understanding of my needs and my business. They always complete the work quickly, effectively and on budget. They are very knowledgeable of the Shopify platform and offer great customer service. I am really happy with the work they have completed and would highly recommend them."
-Kate Blundy, Cherry Tree Organics
"Was a great experience being able to relay my ideas to reality, Raksha was a absolute pleasure to work with who listened and understood my ideas and expectations. Highly recommended 10/10!"
-Courtney Hasleham, Hollie Rose
"The Hope Factory did a great job on getting our store up and running. Matt and his team were easily contactable and very helpful every step of the way, especially after we launched. Highly recommend them! We will definitely use them for any future projects."
-Hot Skinny Tea
"The Hope Factory team is professional, helpful & easy to talk to. I am happy with the outcome & would definitely keep in touch for future projects . Highly recommend their service."
-Agnieszka Kuniszewska, Agnieszka Designs
"The Hope Factory exceeded all our expectations! Professional, Informative and friendly and always available to assist. I have no hesitation they can do the same for your business too. Thanks to the Hope Factory Team!"
-David Morgan, SoulSearch
"The Hope Factory were highly responsive, very easy to deal with and offered great suggestions and solutions to meet our requirements. The Hope Factory delivered our updated Shopify store quickly and within our agreed budget. We had no downtime with our existing Shopify store throughout the project, and we cannot recommend them highly enough."
-Shannon Anderson, Harper and Charlie
"The Hope Factory were a professional machine from the start to the end of our project. They limited the stress of launching our website with a calm and friendly step by step process. Importantly in return as a client we worked to the schedule set and supplied material in a timely manor. We worked with Raksha on the design and set up , she is brilliant, and keeps you on target in a calm professional and friendly way. I could not recommend more highly Raksha or The Hope Factory under Matt's guidance. Most importantly we love the finished product and it works!"
-William Stuart, TONY+WILL Watches
"Raksha Martinovic was more than helpful. She made everything step of building my website very smooth and easy. Raksha has a very cheerful and positive attitude that made building my website an enjoyable experience."
-Fiorella Castro, Seapia
"The Hope Factory recently provided a detailed Shopify Website and landing page for my new business. I cannot emphasise enough how professional and helpful they were. They went above and beyond in showing their care and commitment to my project, in order to produce a fantastic result and on time. Thank you Hope Factory!"
-Eleonora Suez, Suez Technology
"We really enjoyed working with Matt & Raksha, they were extremely helpful in creating a site that we love!"
-Sarah Hamilton, Pop Smile
"The Hope Factory have been incredibly easy to deal with. When things weren't exactly right or needed tweaking they responded as soon as they could and with a really good and helpful attitude. Not being an IT person myself they made it very easy to deal with them. I would definitely recommend them to my friends and family."
-Angela Clifford, Three Wise Mums
"Matt and the team at The Hope Factory have been nothing but professional, helpful and willing to go the extra mile. The entire process from start to finish was well scheduled and executed, we were able to finish our site ahead of schedule. We worked closely with Raksha and she was extremely helpful, friendly, knowledgeable and always willing to help. I cannot praise her enough. Will definitely like to work with THF again!"
-Kota Keniry, Luxury Mart
"Very helpful, knowledgeable and extremely friendly service. Highly recommended."
-John Dyer, Horseman’s Bookshop & Gallery
"The Hope Factory have been strong in their support of building my functioning website in Shopify. Their in depth knowledge of the back end has been so helpful in getting small changes operating within the site."
-Angela Zegir, Bespoke Botanics
"I have been struggling with my shop design since inception last year. I have used some experts at Upwork but all my visitors were leaving after looking at the home page. Just recently I was on a US TV show about my life and work which has brought more people to my aquaburnsgalleria.com site. I knew it was time to act and hire an Australian Company that I could talk to about the problems and who would understand the needs of my customers. Raksha at The Hope Factory and her team have done an amazing job. Now when customers visit it looks beautiful and easy to use. The new Theme Raksha suggested is so mobile responsive it looks like an app on my iPhone. Now my business is ready to fly thanks to Raksha and The Hope Factory."
-Stephanie Burns, Aqua Burns Galleria
"The Hope Factory have been very professional and accommodating to everything we needed to set up our Shopify Stores right from the start. They worked within our budget to organise two stores, one for Australian customers and one for our international customers. Raksha has been very helpful and responsive to all our requests. We highly recommend The Hope Factory if you are wanting to build a Shopify Store."
-Natalie Coldham, Pawprint Pet Tags
"I cannot thank Matt, Raksha and The Hope Factory team enough for their support, guidance and work over the last few months - they are absolute angels! From our very first conversation I could tell they were good people and I was right. They have gone above and beyond for my project and I am so grateful. Would happily recommend The Hope Factory to anyone, and I will."
-Kate Blakeman, Inkpi
"Great experience so far! Am still and will continue utilising the services of The Hope Factory. Fast, responsive and always on the ball with any issues or concerns. I recommend them to everyone who requires a new store setup, amendments or a complete redesign!"
-Jason Chang, Calia Australia
"The Hope Factory delivered a great outcome assisting us two transition from a legacy wordpress site to a new site on the Shopify Platform. There was a high level of engagement and the team at the Hope Factory were very responsive to our needs and requirements. We were kept up to date at all times and we owned the outcome which was very important to us. The Hope Factory is a professional agency well worth partnering with to enhance your brand an online presence."
"From our very first meeting, we knew we had selected the right Shopify experts in The Hope Factory. Matt and the team have helped tweak our website to another level. Giving us advice on the perfect theme, apps that we didn't know about, and some email marketing tips. Our online sales have increased from 20% to 30% of our total business. That's a 50% increase! Don't hesitate to give the team a call. Thanks guys, you're awesome!"
-Connie & Kyla, Portal 108
"When I decided to expand my business online I knew that I'd need a Shopify Expert to help me achieve my goals, and the team at The Hope Factory were just the Experts I needed. Very quickly they were able to understand my specific requirements and create a beautiful and functional e-commerce site to impress all my existing and new clients. Thank you to everyone at The Hope Factory for helping me turn my vision into a platform that's easy to use and maintain, and most importantly, is exactly what I wanted."
"I can't express how amazing The Hope Factory are to work with. They take service to the next level! I can't thank these guys enough for the help they have given me and my new business, and their extreme patience given our little experience with building websites!"
-The Label Co.
"These guys are the best. Thorough and everything done quickly."
-Hom Yoga Sydney
"For a chocolate company aiming to attract clients a website that is well-designed, functional, eye-catching, highly visible and easily navigable is not just extremely desirable – it is essential to the success of the business. The Hope Factory has provided us with a site that incorporates all of these features and more. Raksha from The Hope Factory is a great pleasure to work with – always available and willing to offer advice, to put forward constructive suggestions and to make changes as and when necessary. The choice of The Hope Factory to design, develop and manage our website has been one of the most fortuitous decisions that the company has made."
"Right from the get-go we've had a fantastic experience with The Hope Factory. At the beginning they provided extensive information and gave us all the info we needed to outline what they'd be doing for us, how they worked, their expectations from us as a client and vice versa. Everything was so professional and nothing was left in the dark. From there during the design period, the central dashboard/communications system was fantastic. It provided visibility on where our team members where at, what they needed from us etc. It was great working back and forth on there as everyone was always across what was happening. We had a very tight turnaround deadline when we decided to launch and the support we got was fantastic and met with positivity and a great attitude. Even when we had issues with PayPal from our end, The Hope Factory troubleshooted and worked their very best in rectifying all the issues and getting our website working 100%. We couldn't recommend them any higher - and definitely will be using their services ongoing and on any future projects. Thanks for a 5-star service!"
"It was great working with The Hope Factory on our site. We chose them to work with because they were convenient to communicate with, and also because of their ethos and quality of work. They did a fantastic job on the website, and we were very happy with what we ended up with. The Hope Factory worked hard to meet our expectations and what we asked for, and were great at communicating with us about these. Definitely recommended!"
-Boomerang Outdoor Equipment
"A quick word on The Hope Factory. I have worked with members of this team for a couple of years and have always found them very professional and easy to deal with. I recently updated my Australian and New Zealand websites and it was great to deal with a team who knew a little bit about my business. Most important when things go a little wrong as they usually do, team members were available to help asap and that's what you need."
-Brett, Progenex ANZ
"To the entire team Hope Factory team I want to say THANK YOU for my new website. I'm really pleased with the overall look it really matches the design I was after. I'm finding Shopify easy to navigate and logical in it's design which makes it easy for me to manage the website. I would recommend The Hope Factory to anyone looking to build an e-commerce website."
-Lu, Lulu Fashion
"I highly recommend The Hope Factory - what an awesome team. I have struggled in the past to find a company who understands internet marketing and back-end applications for websites. The Hope Factory development team understands a complicated brief, can quickly solve problems and more importantly create a seamless shopping experience for the customer, thus increasing conversion rates. Finally, I have now found my 'go to' team. Thank you The Hope Factory for helping me in my endeavour to be my own boss and entrepreneur."
-Cat Hall, Lily and Linus Books
"Working with The Hope Factory was a breath of fresh air – deadlines for development were given and kept, our vision was understood and interpreted to the high standards set, and the competence of Andrew and his team across multiple platforms means we were confident work would be completed quickly. As it was. Their follow up and dedication to ensuring every minute detail was working correctly has been second to none. Finally, the level of communication throughout the entire process was gold standard."
-Sarina Lewis, Victorine
"The Hope Factory are AMAZING. Professional, organised, responsive, calm, cost effective, friendly, accountable and they help keep you moving to turn your dreams into reality. Just as their tag line states – turn hope into reality. Raksha was so easy to work with, she understood my brief and treated it as if it was her own Shopify store. Communication was consistent and open and her expertise blew me away. Matt and Raksha are honest, reliable, creative and exceeded all of my expectations ahead of schedule. Their customer service is outstanding. The Hope Factory ‘gets it’. They take ownership and get the job done. No question was too much. It is obvious they are a super passionate team of fun professionals who are keen to ensure their clients achieve their end goal. I look forward to my continued engagement with them along my journey – I know I’ll need them as I continue to grow my business. I HIGHLY recommend them to everyone whether you are starting out or wanting to upgrade your Shopify template. Pick up the phone and let them help you sort out your Shopify experience, it’s well worth it, they’re experts in every sense of the word. This team ‘rocks’ – THANK YOU x"
"The team at The Hope Factory are second to none! I engaged The Hope Factory to build my online store as a first time start-up business owner and my expectations were completely exceeded. They were very accommodating and patient with my lack of knowledge in eCommerce and online stores, and they spent time taking me through the various stages and training me along the way. I could not recommend The Hope Factory more highly and will definitely be engaging them again with my next business venture!"
-Marina Thomas, Geoffrey's Honey
"Working with Sarah and Raksha from The Hope Factory has been a great experience. They were extremely professional, friendly and responsive to my questions and requests. This was my first time creating a website. Sarah and Raksha were very supportive to me since I lacked a lot of knowledge and tech know how."
"Fantastic web design and building with great follow up support and advice. Any issues were seen to and fixed quickly and efficiently. Thanks Sarah and The Hope Factory!"
-Brooke and Shannon, Love By Five
"Working with The Hope Factory to build our website was a fantastic experience. We were very specific with how we wanted our site to look and perform; Sarah and her team were beyond helpful and provided additional suggestions and tweaks throughout the entire process. Sarah was amazing to work with, providing guidance and support across all areas of the website and our e-commerce launch. We also worked with THF for additional business marketing coaching which was very helpful in preparing us to launch our website/brand/product. Can't recommend highly enough. Thanks again!!!!"
-Where I'd Rather Be
"Sarah & the team were incredibly professional, easy to work with and delivered everything i was looking for on time and above my expectations. As a complete tech novice Sarah made the whole process really easy for me, she explained everything well and the training she gave me before handover made the prospect of doing things myself much less daunting. I have no hesitations in recommending The Hope Factory to anyone, especially if you are looking for a cost effective website that doesn't look or feel like you've skimped on anything."
"Sarah took my job under her wing and handled it with full professionalism. She answered all my queries, executed them immediately and made my life as 'tech terrified' a breeze."
"I have worked with Sarah and her team on two occasions and have now switched all my Shopify and website development requirements for my business to her company. Patient beyond belief, extremely helpful, knowledgable and responsive. She gets it and gets it done quickly and efficiently - Hallelujah!"
"Sarah has been absolutely great to work with. She's incredibly patient and efficient. I have a very hard time articulating what I want in a website and Sarah was patient and helpful throughout the whole process. I trust her completely when it comes to working on my site and I still hire her for all work that needs to be done on it. Her prices are incredibly reasonable and she's honest with a great work ethic, which is so hard to find nowadays. I will continue to hire The Hope Factory with all of my future website work. She really took the time needed to get everything done exactly how I wanted it and to make sure I understood how the whole system worked once it was up and running. Thankful for such a good experience."
-The Vintage Coop
"I liked THF's level of communication. The initial forms they sent provided a clear framework to be able to write all of the information that was required. They came back with a first draft of my website that was incredibly close to the final result, meaning they really listened to my initial brief and included everything that I requested. There were very minor changes to be made to polish it up. I find the aftersales service to be very supportive. Highly recommended."
"Sarah was very helpful and provided great training as well as answering all my questions and connecting my old and new sites. She was able to explain things well and understand where I was coming from and sought to provide our business with the best possible solutions."
-Jean's Home and Family Store
"As a graphic designer selling my own artworks I needed a developer that I could work with that could bring my designs to life on the internet. So we worked together - I designed the pages, supplied the photography and the fonts and the girls at THF translated it all into a simple, clean, easy to navigate website. It works beautifully and I am already receiving orders for my prints. I would recommend THF to anyone looking for a good efficient website solution for their businesses."
-Louise Hill, Louise Hill Design
"Sarah delivered exactly to the brief and did a fantastic job within the agree timeframe. Sarah has always responded to emails quickly and has provided an excellent service."
-Little Box of Home
"I have nothing but praise. The service is amazing, cost affective and always prompt. In 13 years of being in business, Sarah has been, by far the best person I have worked with for all my website needs. It's so refreshing to work with another company which deliver results. I cannot recommend her enough and there is no need to look any further than her. Thank you to Sarah and the team!"
-Celcius Skin Centre
"Sarah was great to work with and did a good job building our new website."
-Molly's Cradle Wines
"After such a great experience working with Sarah and her company when they built my website from scratch, I decided to ask her to work on my other website which had already been started. Sarah turned the project around quickly and seamlessly and the result has exceeded all my expectations, I am thrilled with it! In a nutshell, The Hope Factory is e-commerce expertise and customer support at its very best."
"After a long and rocky start trying to launch my website on two previous platforms, I decided to move it to Shopify and, based on her great reviews, I approached Sarah from The Hope Factory to handle it. I've been really impressed with Sarah's service, support and in depth knowledge and expertise and I am absolutely delighted with the result and speed of completion. Affordable, efficient, reliable... I highly recommend Sarah and her team and I look forward to working with her again as my business grows."
-Amanda Gosse, Silver Star Charms
"Sarah and her team are awesome. They always delivered what we requested and they will keep working until you are satisfied with the job. This is my second time hiring them to upgrade my website and I highly recommend them."
"I have been very happy with the Shopify work completed by the team at The Hope Factory. They are very knowledgeable and provided great customer service. I was really happy with the work completed and the REALLY fast turnaround. I will definitely be in touch in future."
-Cherry Tree Organics
"I am thrilled with Sarah and her team at The Hope Factory. Sarah was able to take my ideas and translate them into a website design which truly represents my brand. Her insights around functionality features and additional apps was also very helpful. I would be happy to use THF for any future Shopify projects and would highly recommend them."
-Regina Peterburgsky, Saks Melbourne
"We are so happy with our new Dress Temple website. We found that Sarah spoke in a 'language' that we could understand and she was very clear and comprehensive when it came to the project, the timelines and the ins & outs of our contract. Sarah was available and quick to respond to our queries at all stages (including after!). We would definitely recommend Sarah for any similar projects and are very happy with the finished website and the performance of Shopify."
"When it came time to create a website for my business I was overwhelmed and confused with all the options out there. I just wanted to get on with my business endeavors so I contacted several providers and it wasn’t hard to make the choice to go with Sarah from The Hope Factory. What stood out for me was Sarah’s promptness to respond to my inquiry, the level of understanding of what I wanted first go and communicating to me without the jargon of the computer world. Sarah delivered a product I was more then happy with and her after implementation service is impeccable. I highly recommend The Hope Factory for your e-commerce needs. They took away the confusion and frustration of creating a website so I could get on with working on my business."
-Wild Angel Studios
"I love what The Hope Factory has done to my site. Sarah was very professional and honest and was able to work with me, on my current site and work within my budget. Stage 1 is complete and it looks fantastic! When ready, I will definitely contact The Hope Factory again to continue improving my site. The Hope Factory is very affordable and highly recommended."
-J'adore Le Boudoir
"Came across Sarah after reading some fantastic reviews about her work that she has done with Shopify. Those reviews were not wrong and she did an amazing job of our new website. Great communication - Delivered on time I've already recommended Sarah to a number of business partners and tasked another 2 projects. You will not be disappointed!"
"We can highly recommend Sarah and her team. Our requirements for www.debao.de probably stretched Shopify to the max, as we are selling exclusively to China and thus needed to adapt to Chinese taste and needs. Sarah was always supportive, clear in what is possible and what not, and supported us in many choices that had to be made. She is very transparent in managing the development process, avoiding uncertainties. She and her team also supported us in uploading the product catalogue. We launched almost in time against our very ambitious planning, and we are very happy with our site. Products are selling well!"
-德宝 debao Babyshop
"Our experience working with Sarah has been amazingly effortless. She is extremely knowledgeable, and communicates in such a clear and concise format, and so quick to respond to emails. As we swapped our existing store to Shopify, Sarah has understood the importance of launching without downtime, and has gone above and beyond to be available outside of regular hours to make sure any problems were dealt with immediately so that things ran smoothly for us. She makes light work of all our requests and we've been really grateful to have had her help, then and in the future as we require changes moving forward. We couldn't recommend her enough."
-My Messy Room
"Sarah did a great job on all aspects of my site build. We had many discussions about technical and aesthetics matters. She was always readily available to communicate, patient with me and ensured all my requirements were ticked off. Lastly, her business acumen lent additional added-value, especially to those like me, starting their first eCommerce venture."
"I had a good experience that consisted of a website build that was quick and manageable."
"Sarah was very professional and delightful to work with. She has great follow thru and on top of everything. I loved her new ideas and creativity. I would love to work with her again."
-Fig Tree Jewelry & Accessories
"Sarah was amazing and our saviour! We made the mistake of hiring a random freelancer who ended up costing us loads of money and making a mess of our site. Sarah and her team swept in and fixed all our problems and more! So was patient and understanding with our non techy selves and was upfront about time and costs for everything. There were no hidden surprises. Even after we were all done Sarah has been kind enough to help me with some problems I have come across that have a quick and simple answer. Everything her and her team have done for us was beyond what we imagined for our site."
-Mei Li Paperie
"It's been great working with Sarah and her team. They got my website up in no time at all and gave loads of helpful advice and suggestions! I'm really pleased with the work done and would certainly recommend their services!"
-Lynette Lim, SOLE 2 SOLE
"Very responsive and patient...went through many hurdles with app developers to find a way to implement the discounting features we wanted. And most importantly work was done promptly and communication was clear and honest so we were always aware of how things were progressing and any delays well in advance. Will come back to for more."
"Very straight forward with clear information and guidelines, almost perfect and we could not be happier with the process and the result."
-Sono Vaso Limited
"Very professional, prompt, and the website looks great, extremely happy with Sarah and the team."
"Very accommodating, professional and informative. I am extremely happy with the outcome of my website. They were very helpful in jumping in to solve any problems that arose regarding the functionality and look of my site and offered advice to assist me in making decisions that I wasn't sure about. I also found them very affordable."
"We found that working with this expert was brilliant and she went over and above to help us, and actually worked beyond the original brief. Sarah is professional and a perfectionist and it shows in our website. We are thrilled with the result and will continue to partner with Sarah or all or our online solutions. We highly recommend her to everyone!"
"It has been incredible working with Sarah on the creation of my website. I really feel she understood what I wanted from the very beginning. She has always been very attentive and helped me with any problems straight away. I loved what we have created together and would highly recommend her to anyone looking to build a website."
"Great job, great communication, I have and will continue to recommend this team."
"The service Aussie Swim Store received was outstanding. The advice & support we received on any issues was instantly assessed and rectified with the explanation being very clear & concise. Advice on the best way to proceed with Shopify from selecting a template that specifically suited our business to all back end setup was brilliant. Highly recommended!"
-Aussie Swim Store
"Sarah was absolutely amazing! She knew about everything that I wanted done and gave so much incredible advice on how to make my store better. She was so prompt with emails and always kept me in the loop. I would definitely recommend her to anyone and would use her whenever I need anymore work on my site. Amazing!"
"Very quick and so easy to deal with. Was able to answer my questions and made the whole process a pain and frustration free - that would not have been the case had I tried to do it myself!"
-Beads and Butterflies
"Sarah is amazing to work with. I have been working with Sarah for 4 years. I highly recommend Sarah. She always delivers to a high standard. I am pleased that other businesses will now benefit from Sarah's experience."
-Therese Hall, Cornflowerblue
"Fantastic to work with. Response within 24 hours and very helpful."
"Sarah has been such an amazing help for me in starting my online business. Moving my business from a retail shop front to an online only store has been a big learning process, made much easier thanks to Sarah. With all the knowledge I needed, Sarah has helped me every step of the way. Sarah revamped my Shopify theme and now sales are going up."
"Sarah is extremely professional. She created our new website in Shopify - just way we wanted it. Sarah was quick to answer our questions and her experience with running an online store is invaluable. Thank you Sarah - we love our new store."
"If you’re starting a new business or upgrading an existing site, I strongly recommend using Sarah. Her knowledge and prior experiences in running a very successful children’s wear website makes her stand out from the others as she knows better than anyone that when starting a web based store. I love my Shopify store!"
-Laila, Mary & Marie
"Andrew Cox was recommended by our business colleagues as an excellent online strategist to assist with a planned multi-media strategy for Urban Water Cycle Solutions. Andrew understood our altruistic desire share our knowledge for the common good and patiently worked with us to produce an innovative and high-quality multi-media strategy. This strategy includes an interactive website and social media initiatives that now have a high impact throughout our industry. We have also found that Andrew has strong integrity and ethics. In addition, he carefully listened to, understood and enhanced our vision."
-Dr Peter Coombes, Urban Water Cycle Solutions
"Andrew Cox has a formidable understanding of online marketing strategy and social media, and skills to match. His personal integrity is never compromised: his primary focus is always on creating profitable, positive outcomes for his clients, with an impeccably ethical approach. Andrew’s work ethic is unquestioned, and I have no hesitation giving him my highest recommendation. He has helped me to grow my business very quickly, with clarity, empathy and focus."
-James Freemantle, REDGum Communications
"Andrew is a creative, flexible web developer with an ability to accurately interpret client needs and deliver outstanding value with flair! I would recommend his graphic design and web development skills and services to small and large clients who want to deal with someone who ‘gets it’ and ‘gets it right’."
-Lena Way, Eyes Wide Open and Hope Water
"The Hope Factory have the unique ability to interpret and create the perfect look and feel for a website – understanding both the needs of the clients and the expectations of the market. As a result I now have a website that is quick and easy to maintain and constantly receives fantastic feedback. The Hope Factory were great to work with and I highly recommend them and their work."
-Joanne Saleeba, Thrive Sustainability Services
"Andrew has worked for me as an online strategist for my internet based company and has delivered consistently great results. Andrew has high integrity and is both reliable and punctual in the work he delivers. I have great confidence in recommending his services."
-Jo Packer, Skin Saviour
"The Hope Factory are client focussed and always conscious of managing our costs. The kind of service provider you want to take to your next company."
-Nathan Fabian, UNPRI
"The Hope Factory provided our business with a website that exceeded our expectations within an extremely short timeframe. Despite the fact that we changed our requirements and ideas mid-project, they worked diligently and professionally to ensure a top quality result. I would highly recommend The Hope Factory and would hire them again at the drop of a hat!"
-David Freemantle, Fred IT Group
"Andrew has been integral in the successful launch, deployment and ongoing maintenance of quillypark.com.au and our business website mediabanc.com.au. Andrew has particular skills in the areas of SEO and optimised web content and provides an excellent PM role on new software evaluation and 3rd party development."
-Richard Anderson, Media Banc & Quilly Park
"SPP is a mid-sized Melbourne based management consultancy that supports Government and private sector organisations with strategy, policy and business case development. The Hope Factory have provided advice to SPP on website design and development, domain name protection and advised on options for knowledge management."
-Ben Apted, SPP Consulting
"The Hope Factory are fantastic website developers, they managed to create something more incredible than we had even hoped for! I would recommend their stress-free graphic design and web development services for any small or large business."
-Stuart Cunningham, Crossfit Cranbourne
"The Hope Factory brought an unhurried, pragmatic and collaborative approach to our messy IT project. They took initiative at every turn and communicated thoroughly throughout, minimising the stress and downtime and ultimately achieving exactly the result we wanted. They also provided insightful recommendations to simplify and give us control of our IT and digital marketing systems."
-Andrew Hedge, Sunlighten
"The Hope Factory were able to provide us with immediate structured support to assist us to maximise our business opportunities and profile, with the goal of further developing our business scope and performance. We have found them to offer professional and tailored services and advice with a high level of commitment, as a result we have a renewed level of confidence in our vision and a tailored strategy to assist us achieve our business goals."
-Ben Knight, Ben and Wine
"The Hope Factory has provided us with an affordable and efficient maintenance service. We also greatly appreciate their keenness to further our businesses’ online capabilities through their powerful internet marketing solutions."
-Adrian Munari, Munari Wines
"The website design that The Hope Factory has created reflects the values and philosophy of Pick up Sticks Early Intervention. Consistent positive feedback has been received from both clients and health professionals on the design and ease of use of the website. Despite Pick up Sticks being a small enterprise, the vision that Andrew has founded demonstrates his ability in meeting the needs of his clients, allowing for the provision of growth in the future. Andrew has exceeded expectations."
-Michelle Beneke, Pick Up Sticks Early Intervention
"Am so glad I found the Hope Factory. Andrew has been supportive and encouraging, patient and expert – he understood what I was trying to do, advised me well without being intrusive and allowing me to progress things in my own time. The Hope Factory created a fantastic store which I am now able to update. I highly recommend THF!"
-Carla Hartog, Carla's Corner
"Our experience with Andrew was fantastic from start to finish. He is incredibly knowledgeable about all the latest developments in social media and website design and functionality. Andrew was a pleasure to work with, very patient with all our changes and I would recommend The Hope Factory without hesitation."
-Dr Bruce Duncan, North Carlton Osteopathy